Privacy Policy
Last updated: June 4, 2026
1. Introduction
Sync Dispatch ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services.
2. Information We Collect
We collect the following types of information:
- Personal Information: Name, email address, phone number, company name, and billing information.
- Business Information: Fleet size, driver information, load details, and operational data you enter into our platform.
- Usage Data: IP address, browser type, device information, pages visited, and time spent on our platform.
- Communication Data: Emails, SMS messages, support tickets, and chat transcripts.
3. How We Use Your Information
We use your information to:
- Provide and maintain our dispatch and fleet management services
- Process payments and manage subscriptions
- Send account-related notifications and updates
- Communicate via email, phone, or SMS as requested
- Improve our platform and develop new features
- Comply with legal obligations and industry regulations
4. Data Sharing and Third Parties
We do not sell your personal information. We may share data with:
- Service Providers: Payment processors, email/SMS delivery services, cloud hosting providers, and analytics tools.
- Legal Requirements: When required by law, court order, or government regulation.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
5. Data Security
We implement industry-standard security measures including encryption, secure servers, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data
- Object to or restrict certain processing activities
- Request a copy of your data in a portable format
- Withdraw consent for SMS/email communications
- Opt out of marketing communications
To exercise these rights, contact us at support@syncdispatch.com.
7. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can manage cookie preferences through your browser settings.
8. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. After account closure, we retain data for legal, tax, and regulatory purposes for up to 7 years, then securely delete it.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately.
📱 SMS & A2P 10DLC Messaging Privacy
SMS Consent: When you provide your phone number and check the consent checkbox on our signup or contact forms, you explicitly consent to receive SMS messages from Sync Dispatch. This consent is:
- Voluntary: Not required to purchase or use our services
- Revocable: You may opt out at any time by texting STOP or contacting support
- Not Shared: Your phone number is not sold or shared with third parties for marketing
Message Types: We send transactional messages (account alerts, load updates, billing notices) and optional marketing messages (new features, promotions). You can opt out of marketing messages while keeping transactional messages.
A2P 10DLC Compliance: Sync Dispatch is fully registered with The Campaign Registry (TCR) for A2P 10DLC messaging. Our registration includes:
- Registered brand and campaign information
- Opt-in and opt-out procedures
- Message content compliance with CTIA guidelines
- Throughput limits and delivery monitoring
Data Protection for SMS: Phone numbers and SMS consent records are stored securely. Message logs are retained for compliance and customer service purposes for 24 months.
Opt-Out Instructions: Text STOP to any Sync Dispatch message to unsubscribe. Text HELP for assistance. For questions, call (561) 569-8336 or email support@syncdispatch.com.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or through our platform. The "Last updated" date at the top indicates when this policy was last revised.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: support@syncdispatch.com
- Phone: (561) 569-8336
- Address: Sync Dispatch, Coconut Creek, FL 33073